| General Questions |
| Q. |
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What browsers are compatible with this site? |
| A. |
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We recommend Internet Explorer from Microsoft. It is free and provides additional
formatting capabilities for tables. Netscape Navigator is also a good choice. The trading
area requires a browser that supports tables, frames, and Java Script. Java applets may be
added in the future. |
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| Q. |
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Can I change the securities in the scrolling marquee in the trading area? How often
does the marquee update? |
| A. |
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You need to use Microsoft's Explorer for the scrolling to work. These symbols can not
be changed at this time. The prices are updated every minute. |
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| Q. |
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What stocks can I buy on margin? |
| A. |
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Marginable securities include the following:
- Securities listed on a registered stock exchange
- Securities quoted on NASDAQ
Please note: Freedom Investments requires the price to be at least $5.00 per share in order to buy any of the above securities on margin. |
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| Q. |
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Is there a limit on the number of quote pages I can create in the trading area? |
| A. |
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Currently there is no limit. This may change in the future to some reasonably large
number. |
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| Q. |
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Can I trade with a broker directly? |
| A. |
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Yes, but increased commissions will apply. See the Commission
Schedule. |
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| Q. |
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Sometimes it is hard to tell when I click on a menu if the command is working. Can
this be improved? |
| A. |
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Depending on network traffic and your connection, there is a delay between clicking on
the menu item and the resulting page display. We plan to improve this by providing an
enhanced menu (possibly using JAVA) to provide immediate feedback when you click on an
item. Once Freedom's server receives the request, it is processed in less than a second.
Almost all delays you see are due to the network traffic and bandwidth between your
browser and Freedom's server. |
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| Q. |
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I can not see all of the menu choices in my browser. How can I fix this? |
| A. |
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This site works best with screen resolutions of 800x600 or greater. At 640x480 you
should still be able to see the entire menu if you maximize your browser window. Also, if
you are using Microsoft's internet explorer, you can shrink the size of the tool bar
region at the top to provide more screen area. We are considering creating an alternative
menu for those that use 640x480. |
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| Error
Messages |
| Q. |
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After a few minutes of inactivity, I get an error message that starts with 'UNABLE TO
COMPLETE LAST REQUEST ...' when I click on a menu item. What causes this? |
| A. |
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The trading area requires a secure connection. As a precaution for when you may leave
your browser unattended, access is denied after 5 minutes of inactivity. If this occurs,
you need to login again. |
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| Customer
Support |
| Q. |
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How do I reach customer support? |
| A. |
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You can reach customer support via E-Mail. You can also reach support during normal market hours at
1-800-944-4033. You should include your browser
name and version number and the operating system you are using (Windows 3.x, Windows 95, Windows 2000, Windows XP, Mac).
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