Frequently Asked Questions  
 

General Questions
Q. What browsers are compatible with this site?
A. We recommend Internet Explorer from Microsoft. It is free and provides additional formatting capabilities for tables. Netscape Navigator is also a good choice. The trading area requires a browser that supports tables, frames, and Java Script. Java applets may be added in the future.

 

Q. Can I change the securities in the scrolling marquee in the trading area? How often does the marquee update?
A. You need to use Microsoft's Explorer for the scrolling to work. These symbols can not be changed at this time. The prices are updated every minute.

 

Q. What stocks can I buy on margin?
A. Marginable securities include the following:
  • Securities listed on a registered stock exchange
  • Securities quoted on NASDAQ
Please note: Freedom Investments requires the price to be at least $5.00 per share in order to buy any of the above securities on margin.

 

Q. Is there a limit on the number of quote pages I can create in the trading area?
A. Currently there is no limit. This may change in the future to some reasonably large number.

 

Q.

Can I place my order over the phone?

A.

Yes, you can place your order directly with a Registered individual however, Freedom does not provide Investment Advise nor make recommendations. You should also know that an increased commission will apply. See the Commission Schedule.

 

Q. Sometimes it is hard to tell when I click on a menu if the command is working. Can this be improved?
A. Depending on network traffic and your connection, there is a delay between clicking on the menu item and the resulting page display. We plan to improve this by providing an enhanced menu (possibly using JAVA) to provide immediate feedback when you click on an item. Once Freedom's server receives the request, it is processed in less than a second. Almost all delays you see are due to the network traffic and bandwidth between your browser and Freedom's server.

 

Q. I can not see all of the menu choices in my browser. How can I fix this?
A. This site works best with screen resolutions of 800x600 or greater. At 640x480 you should still be able to see the entire menu if you maximize your browser window. Also, if you are using Microsoft's internet explorer, you can shrink the size of the tool bar region at the top to provide more screen area. We are considering creating an alternative menu for those that use 640x480.

 

Error Messages
Q. After a few minutes of inactivity, I get an error message that starts with 'UNABLE TO COMPLETE LAST REQUEST ...' when I click on a menu item. What causes this?
A. The trading area requires a secure connection. As a precaution for when you may leave your browser unattended, access is denied after 5 minutes of inactivity. If this occurs, you need to login again.

 

Customer Support
Q. How do I reach customer support?
A. You can reach customer support via E-Mail. You can also reach support during normal market hours at 1-800-944-4033.

You should include your browser name and version number and the operating system you are using (Windows 3.x, Windows 95, Windows 2000, Windows XP, Mac).

 

Q.

Can I place my order over the phone?

A.

Yes, you can place your order directly with a Registered individual however, Freedom does not provide Investment Advise nor make recommendations. You should also know that an increased commission will apply. See the Commission Schedule.

 

 

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Freedom Investments is a wholly owned subsidiary of Oppenheimer & Co. Inc. of New York.